SMS Group

Case Study · Financial Services · Kigali, Rwanda

Tyndill

Before SMS Group, client intake was WhatsApp and spreadsheets — things fell through the cracks daily. Today Tyndill runs a fully digital platform: intake, case management, approvals, and client communication in one place.

Rwanda2025Live in productionFinancial Services
Tyndill · Dashboard
1
Unified platform
Active
System status
Live modules
Client IntakeLIVE
Case ManagementLIVE
CommunicationsLIVE
System preview · Full access on request
Brief to live in weeks
Not months of back-and-forth. We agreed the scope, built it, and handed over a working result.
Price locked from day one
The invoice matches the quote. No scope creep surprises, no extra charges after go-live.
No monthly fees — ever
Tyndill owns the deliverable outright. Source code included. No vendor lock-in.

The situation

The Tyndill team was managing client intake on WhatsApp, tracking cases on spreadsheets, and chasing colleagues by email for status updates. Each transaction meant four to five manual steps across different tools — and things fell through the cracks regularly. They needed a single platform where clients enter, work gets done, and nothing is ever lost.

What this replaced

✗ WhatsApp client intake→✓ Digital onboarding portal
✗ Excel case tracking→✓ Live case dashboard
✗ Manual status emails→✓ Auto-notifications
✗ Friday report assembly→✓ One-click reporting
✗ Email approval chains→✓ Structured workflows

What's live in production

Client intake portalLIVE

Clients submit requests online — no WhatsApp, no phone tag

Case management dashboardLIVE

Full team view — every case, every status, every document

Automated notificationsLIVE

Clients get updates automatically — the system handles communication

Approval workflowsLIVE

Decisions tracked, timestamped, and auditable — no disputes

Document managementLIVE

All documents attached to cases — nothing lost in email threads

Reporting & analyticsLIVE

Reports in seconds — not assembled manually every week

AI-powered intakeLIVE

AI agent pre-qualifies client submissions before staff review

What sets this system apart

Arabic + English
Full bilingual interface with RTL — built for regional teams from day one
AI-powered intake
AI agent handles first-pass qualification — no staff bottleneck at entry
Compliance-ready
Audit trails and data protection built in — NCSA-aligned from the start
WhatsApp-first
Meets clients where they already are — no app to download, no new account needed

Why SMS Group

Most agencies deliver a product and disappear. We delivered a working system, trained the team, and stayed until operations were running through it. One team handled brand, product, and infrastructure — no confusion, no finger-pointing, no hand-offs between vendors.

Built on

ReactJSNode.jsPostgreSQLDockerAI-poweredWhatsApp APIBilingual RTL

Works on every device

Desktop✓
Tablet✓
Mobile✓
DesktopTabletMobile

The system adapts to whatever device your team is using — office, field, or on the go

Delivery model

Brief
Build
Live

Fixed price from day one. We built the system, trained the team, and transferred full ownership on delivery.

What Tyndill owns today

✓The full platform — source code included
✓All intellectual property
✓Client data on their infrastructure
✓Team trained and fully operational
✓No ongoing fees to SMS Group
Start a project →← All work

Full system walkthrough and live demo available on request — we respect client confidentiality on public pages

Out of respect for our client, this case study describes business outcomes only — system internals and architecture are not disclosed.

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